Guide
What Is Courier and Delivery Management?
Delivery management ensures orders reach the right zone, courier and time. Zone, fee, courier assignment, delivery time and live tracking are managed in one flow.
- Courier assignment
- Delivery zone management
- Live order tracking
- ETA / estimated delivery time
Delivery journey
- Order
- Preparing
- Courier Assigned
- On the Way
- Delivered
Scope
Operations Don't End When the Order Hits the Kitchen
For takeaway orders, the real operation begins when preparation starts. Delivery management determines which zone an order belongs to, calculates the appropriate delivery fee and estimated time, routes the order to a courier and tracks the process until delivery is complete.
Courier management covers the field side: active couriers, availability, order assignment, delivery status and route management when needed.
How does it work?
How Does the Delivery Operation Work?
Zone check
The customer's address is matched to a defined delivery zone.
Fee and time calculation
Delivery fee and estimated delivery time are set based on the zone.
Courier assignment
The order is assigned to a suitable available courier.
Delivery tracking
Preparation, dispatch and delivery status are tracked.
Delivery completed
Delivery details are recorded and time and performance data are reported.
Business benefits
A More Controlled Takeaway Operation
On-time delivery
Zone, preparation time and courier capacity are managed together.
Less operational load
Which courier gets the order and its current status are monitored from one panel.
Transparent customer info
Estimated delivery time and order status are shared with the customer.
More controlled cost
Zone, delivery fee, courier capacity and route data can be tracked.
Core components
Which Features Matter in Delivery Management?
Delivery zone
Which addresses are served can be defined by distance, zone or on a map.
Delivery fee
Different delivery fees can apply by zone, distance or basket total.
Courier assignment
Orders can be assigned manually or by rules to suitable couriers.
Estimated delivery time
Estimated delivery time is shown to the customer based on prep and travel time.
Live order status
Statuses like preparing, waiting for courier, on the way or delivered are tracked.
Proof of delivery
Completed deliveries can be recorded with confirmation, notes or other supported methods.
Courier capacity and shifts
Helps plan enough courier capacity during peak hours.
Delivery management panel
Flexibility
You Don't Need Your Own Courier Team
Delivery management is not only for businesses with their own couriers. You can manage your own team or use contracted or third-party delivery services.
What matters is that order, delivery zone, fee, time and delivery status can be tracked in a single operation.
Multi-channel
Manage All Orders in One Delivery Flow
Orders from your own online site, QR, app or marketplaces may come from different channels. For an efficient delivery operation, these orders should be managed in a shared delivery flow whenever possible.
Best practices
To Run Delivery Operations Efficiently
- Set delivery zones based on actual delivery times.
- Plan courier capacity ahead for peak hours.
- Show the customer estimated delivery time before ordering.
- Automatically notify customers of order status.
- Track delivery time, delays and cancellation rates regularly.
- Manage your own channel and marketplace orders through the same operation whenever possible.
FAQ
Frequently Asked Questions About Delivery Management
- What is the difference between courier management and delivery management?
Delivery management covers operational rules like zone, fee and time; courier management covers assigning orders to couriers and field tracking.
- Can I use delivery management without my own couriers?
Yes. You can work with contracted or external delivery services alongside your own courier team.
- Can the customer track their order live?
If the system supports it, the customer can see statuses like preparing, on the way and delivered; in some setups courier location is also shared.
- Can I define delivery zones and fees?
Yes. Different rules can be set by zone, distance, minimum basket and delivery fee.
- Can marketplace orders be included in delivery management?
Depending on integration support, marketplace and own-channel orders can be managed in a shared delivery operation.
Manage the Full Journey from Order to Delivery
Define delivery zones, assign orders to couriers and track the delivery process from one panel.