FoodEmp partner
Courier management
With courier management, assign confirmed orders to the courier, combine routes, measure delivery time and provide live status to the customer.
Short answer
It is a delivery operation module where courier management, assignment of package orders to courier, route planning, delivery SLA tracking and customer status notifications are managed from a single panel.
What is courier management?
Courier management is the operation layer where package orders are assigned to the courier after preparation, the address sequence is planned and delivery confirmation is recorded. In FoodEmp, the courier module works integrated with the package service system.
FoodEmp offers this stream under your own brand; order, cash register, kitchen and delivery channels are combined in a single panel. Instead of the claim of independent accounting billing software, a POS-ticket-KDS backbone integrated into the restaurant operation is described.
How does courier management work?
- The ready order falls on the courier list.
- The courier sees the address sequence from the mobile list.
- Orders going in the same direction are combined into a single route.
- The order is closed when it is marked as delivered.
- Performance KPIs are reported.
Advantages
- Courier assignment and status tracking
- Route merge
- SLA and late delivery alerts
- Customer live status notification
- KPI reports
Who is it suitable for?
- Restaurants with their own courier team
- Kitchens with busy deliveries
- Multi-point delivery chains
Related topics and resources
- takeaway system
- takeaway order system
- delivery zone optimization
- What is courier and delivery management?
For detailed information contact us or free installation Check out the steps.
Frequently asked questions
Is there third-party courier integration?
Your own courier team is managed from the panel; External courier platforms are evaluated separately based on business preference.
Does the customer see the courier on the map?
Live status (preparing, on the way, delivered) is reported; map integration may be out of scope.
How is courier performance measured?
Delivery time, tardiness and a set of KPIs per order are reported.
Get started
Contact us about an online ordering solution for your business and start taking orders on your own channel with FoodEmp.